FAQ Topic: wood

I can I repair a scratched or damaged floor?

A scratched or damaged floor isn’t necessarily a disaster, but it can feel like it sometimes. To repair scratches on your flooring, you can use scratch repair kits, touch-up markers or fillers that match the colour of your floor. For stains, try using a mild cleaner or a specific stain remover recommended for your flooring type. If there is significant damage, it’s best to consult a professional for repair or replacement options

How often should I clean a wood floor?

It will depend on the specific flooring you purchase but in general, to keep it in top condition, it’s best to clean a wood floor regularly. Sweep or vacuum to remove dust and dirt daily (or as needed). For mopping, use a microfibre mop with a recommended wood floor cleaning solution once a week or every two weeks. Avoid excessive water, as it can damage the wood.

Do you use European oak?

Yes – all of our wood products are made from slow-grown, responsibly sourced European oak.

If you would like to discuss the sourcing or sustainability of any of our products, please feel free to contact us or ask one of our showroom team.

Can you install to a new subfloor?

Yes, it is often ideal! With wood floors in particular, it is paramount to make sure that the new subfloor is flat and dry. New screeds can take a while to dry, so it is ideal to factor this into your project schedule.

The rule of thumb is that new screed subfloors dry at around 1mm per day once the area is sealed (windows and doors have been installed) and the other wet work (such as plaster work and painting) is complete.

We can measure and monitor the moisture levels for you, if you require information, explanation or assistance please contact[…]

Can my floor be refinished?

You may be able to refinish you floor, though it would depend on the type of floor your have. Hardwood floors can be refinished, which may mean sanding down the surface and applying a new finish to restore or change their appearance.

We don’t offer a floor refinishing service at the moment, though we would be happy to refer you to a local refinisher who may be able to assist.

What is the most natural flooring?

Wood is the most natural flooring option. Wood flooring is derived from real, organic wood, showcasing its natural beauty with unique grain patterns and warm tones, creating a biophilic connection to the natural world within your living space.

Sustainable Choice: Wood is a renewable resource, all of our floorings are from forests that harvest responsibly. Properly managed forests ensure the long-term supply of wood, making it an environmentally sustainable flooring option compared to synthetic materials.

Eco-Friendly: Wood flooring has a lower carbon footprint compared to other flooring types. Wood captures carbon during its lifespan, helping to mitigate climate change. Additionally, wood[…]

What’s the difference between oiled and lacquered?

As a general overview: A natural oil finish seeps into the wood, enhancing its natural beauty, providing a low sheen and surface protection. UV hardened oils are particularly durable. To keep it looking new, oiled floors usually require re-oiling here and there.

Lacquered wood flooring, on the other hand, has a protective layer (or multiple layers) of varnish or lacquer on top. Despite the misconception that lacquered finishes are shiny, matt lacquers can even be lower sheen than oil finishes. As it is a layer between you and the wood, a lacquered wood flooring is typically a lower maintenance option that[…]

Which thickness of engineered flooring is best?

This is a tricky question, in truth – there is no ‘right’ answer.

Sanding

A standard board thickness is around 15mm and it will usually include approximately 4mm top layer. A 4mm top layer can usually be sanded and refinished 3-4 times, which would give it a 50+ year lifespan! Whilst it is true that thicker floors typically have thicker wear layers (~6mm) and can be sanded more times, in our experience, most people explore other options for refreshing floors such as intensive cleaning solutions before contemplating sanding. Therefore, the question is really do you see yourself needing to sand the floor?[…]

Which wood floors are suitable for underfloor heating?

Almost all of our floors are compatible with and suitable for underfloor heating. Typically, it’s best to select an engineered flooring (rather than solid) that is 15mm or under. There are exceptions to this rule and whilst many floors are thicker and still fine for underfloor heating; you’ll experience a better transfer of heat by keeping to 15mm or under.

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