What is your cancellation and return policy?

We try to keep our cancellation and return policy relatively simple. Orders can only be cancelled without penalty prior to the despatch of goods from our suppliers. Thereafter, it is likely that cancellations and returns will be subject to restocking fees and courier costs. No cancellations or returns can be made for orders where materials such as carpets have been cut or when (bespoke) products have been made to order.

We do not accept returns for goods ordered on a supply only basis – therefore it is particularly important to check that the requirements are correct on the quotation / invoice prior to confirming the order. If you need help with quantifying, we offer a free estimating and measuring service.

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