How do I make a complaint?

Despite our best efforts, things don’t always go to plan. We really try our hardest to make sure mistakes happen as infrequently as possible. In the unlikely event that we do get something wrong, we absolutely promise to do everything we can to rectify the problem swiftly, causing as little inconvenience as we can. If you would like to raise a complaint, please just bring your concern to our attention in writing and we’ll reply (the same day, but if not) within 72 hours.

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